Shipping policy

At Crystals & Wonders, we aim to ensure that your order reaches you quickly and safely.
Please review our shipping terms below for orders placed through our website or in-store.

1. Shipping Coverage

We currently offer shipping within Qatar.
Delivery to GCC countries will be available soon — updates will be announced on our website and social media pages.

2. Delivery Time

Orders are processed within 1 business day after payment confirmation.

Local deliveries are typically completed the following day after dispatch.

Delivery times may vary during public holidays or promotional periods.

3. Shipping Fees

Free shipping is offered for all orders above 500 QAR.

Orders below 500 QAR may incur a standard delivery fee, calculated at checkout.

4. Delivery Process

All deliveries are handled through trusted courier partners to ensure safe and reliable service.
Customers will receive an update once their order is out for delivery.

5. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately.
We will investigate the issue and, when applicable, issue a refund or replacement as per our Refund Policy.

6. Additional Information

Please ensure that your delivery address and contact information are entered correctly at checkout.

Crystals & Wonders is not responsible for delays caused by incorrect information or customer unavailability at the time of delivery.