Shipping policy

At Crystals & Wonders, we aim to ensure that your order reaches you quickly and safely. Please review our shipping and delivery terms below for orders placed through our website.

 

1. Shipping Coverage

We currently offer delivery throughout Qatar and shipping to GCC countries, including:

Bahrain

Kuwait

Oman

Saudi Arabia

United Arab Emirates

Shipping availability and rates will be displayed at checkout based on your delivery address.

 

2. Order Processing

Orders are typically processed within 1 business day after payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you will receive an update with the available delivery or tracking information.

 

3. Delivery Times

Qatar:
Local orders are typically delivered within 1–2 business days after dispatch.

GCC Countries:
Delivery times vary depending on the destination, courier service, and customs clearance. An estimated delivery timeframe will be provided where available.

Please note that delivery times are estimates and may be affected by public holidays, customs procedures, courier delays, or other circumstances outside our control.

 

4. Shipping Fees

Qatar

Free delivery on orders of 300 QAR or more.

Orders below 300 QAR will be subject to a delivery fee calculated at checkout.

GCC Countries

Free shipping on orders of 1,000 QAR or more.

Orders below 1,000 QAR will be subject to an international shipping fee calculated at checkout.

 

5. Customs, Duties & Taxes

Orders shipped outside Qatar may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where these charges are not included at checkout, they are the responsibility of the customer and may be collected by the courier or local customs authorities before delivery.

Crystals & Wonders is not responsible for delays caused by customs clearance procedures.

 

6. Delivery Process

All orders are shipped through trusted courier partners to provide safe and reliable delivery.

Customers may receive delivery updates by SMS, phone, WhatsApp, email, or through the courier's tracking service, depending on the destination and courier used.

Please ensure that someone is available to receive the order when required.

 

7. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing a complete and accurate delivery address, mobile number, and contact information at checkout.

Crystals & Wonders is not responsible for delays or unsuccessful deliveries caused by:

Incorrect or incomplete delivery information

Customer unavailability

Failure to respond to the courier

Circumstances outside the courier's or our reasonable control

Additional delivery charges may apply if an order needs to be shipped again due to incorrect information or an unsuccessful delivery attempt.

 

8. Damaged or Lost Packages

If your order arrives damaged or appears to have been lost in transit, please contact Crystals & Wonders as soon as possible with your order details.

For damaged orders, we may request photographs of the packaging and products to assist with the courier investigation.

Once the issue has been reviewed, we will arrange a replacement, refund, or other appropriate solution, where applicable, in accordance with our Refund Policy.

 

9. Additional Information

Please inspect your delivery upon receipt and contact us promptly if there is an issue with your order.

By placing an order through our website, you acknowledge and accept the shipping and delivery terms stated above.

 

Crystals & Wonders reserves the right to update this Shipping & Delivery Policy when necessary.