Refund policy
At Crystals & Wonders, we want you to be fully satisfied with your purchase. Please review our Refund & Exchange Policy carefully before placing your order.
1. Eligibility for Refunds and Exchanges
Refunds or exchanges apply only to eligible crystals and gemstone products purchased from Crystals & Wonders.
To be eligible, the item must be returned within 5 days of receiving your order and must be:
Unused and unworn
In its original condition
In its original packaging
Accompanied by proof of purchase or order confirmation
Items showing signs of wear, alteration, misuse, or damage caused after delivery will not be accepted for refund or exchange.
2. Non-Refundable & Non-Exchangeable Items
The following items are considered final sale and cannot be refunded or exchanged:
Custom-made or personalized pieces
Made-to-order products
Sale or clearance items
Items that have been worn, altered, or damaged after delivery
Products returned without their original packaging or proof of purchase
For hygiene and quality-control reasons, certain jewelry items may also be excluded from returns once worn.
3. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving it.
We may request photographs or videos of the item and packaging to assess the issue.
If the claim is approved, Crystals & Wonders may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
Items damaged through misuse, improper handling, normal wear and tear, or accidental damage after delivery are not eligible for refund or exchange.
4. Refund Method
Once a returned item has been received, inspected, and approved, the refund will be processed using the original payment method whenever possible.
For purchases made using cash or other payment methods where a direct reversal is not available, an alternative refund method may be arranged.
Any original shipping charges are non-refundable, unless the return is due to an error by Crystals & Wonders or the item arrived damaged or defective.
Please note that payment providers and banks may require additional processing time before the refunded amount appears in your account.
5. Returns Within Qatar
Customers in Qatar may return eligible items directly to our store.
If the order was originally delivered, please contact us before arranging a return so we can provide the appropriate return instructions.
Unless the item is damaged, defective, or incorrect, return delivery costs are the responsibility of the customer.
6. Returns From GCC Countries
Customers outside Qatar must contact us before returning any item.
Return instructions will be provided after the return request has been reviewed and approved.
Unless the item arrived damaged, defective, or incorrect, international return shipping costs, customs charges, duties, and other related costs are the responsibility of the customer.
Crystals & Wonders is not responsible for items returned without prior approval or for return shipments that are lost in transit.
7. Exchanges
Approved items may be exchanged for another product of the same value.
If the replacement item is more expensive, the customer will be required to pay the difference.
If the replacement item is of a lower value, any applicable difference will be handled according to the original payment method and our refund procedures.
8. Inspection & Approval
All returned items are subject to inspection by Crystals & Wonders.
We reserve the right to refuse a refund or exchange if the item does not meet the conditions outlined in this policy.
9. Policy Updates
Crystals & Wonders reserves the right to update this Refund & Exchange Policy when necessary.
Any changes will apply to purchases made after the updated policy has been published on our website.